Refund policy

30-day returns
We have a 30-day return policy: you have 30 days from the date you receive your item to request a return. To be eligible, items must be unused and unworn, in the same condition you received them, with tags attached and in their original packaging. You'll need your receipt or proof of purchase.

14-day right to cancel (UK)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason.

Faulty or damaged items
If your item arrives faulty or damaged, your rights under the Consumer Rights Act 2015 apply — including a 30-day short-term right to reject faulty goods. Contact us straight away with your order number and photos, and we'll arrange a repair, replacement, or refund. Return postage for faulty items is covered by us.

How to start a return
Email support@sacklet.shop with your order number and the reason for your return. We'll confirm the return and provide instructions.

Please send returns to:
Sacklet, 5B Northburn Avenue, Airdrie, ML6 6PY, United Kingdom

Return postage is the customer's responsibility unless the item is faulty or incorrect.

Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 14 days. Please allow your bank a few additional days to process the refund.

Exchanges
We don't offer direct exchanges. To swap an item, please return it for a refund and place a new order — or contact us and we'll help.

Contact
Questions about returns? Email support@sacklet.shop or call +44 7466 565889.