FAQs

Shipping & Delivery

Where are you based, and where do you ship from?
Sacklet is based in Airdrie, Scotland, United Kingdom, and all orders are dispatched from the UK.

How much does UK delivery cost?
UK standard tracked delivery is £3.95 (2–4 business days). Delivery is free on all UK orders over £50.

How long will my order take to arrive?
Orders are dispatched within 1–2 business days (Monday–Friday). UK delivery then takes 2–4 business days; international delivery takes 7–21 business days.

Do you ship internationally?
Yes — we ship to the United States, Ireland, and selected countries across Europe, the Middle East, and Asia-Pacific. International standard shipping is £14.95 (7–21 business days). Any customs duties or import taxes are the responsibility of the customer.

How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with tracking information.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not completely happy, you have 30 days from receiving your item to request a return. Items must be unused, unworn, and in their original packaging, with proof of purchase.

What are my rights if I change my mind?
Under the UK Consumer Contracts Regulations, you have 14 days from receiving your order to cancel for any reason — no questions asked.

How do I start a return?
Email us at support@sacklet.shop with your order number and reason for return, and we'll guide you through the next steps.

When will I receive my refund?
Once we receive and inspect your return, we'll notify you and issue your refund to your original payment method within 14 days.

What if my item arrives damaged or faulty?
Under the Consumer Rights Act 2015, faulty items are covered by a 30-day right to reject plus longer-term repair and replacement rights. Contact us at support@sacklet.shop with your order number and photos, and we'll put it right — return postage for faulty items is on us.

Do you offer exchanges?
We don't offer direct exchanges, but we're happy to help — contact us and we'll arrange a return and help you place a new order for the item you'd prefer.

Products

What materials are your products made from?
Each product page describes its materials in detail — across the range you'll find premium leather finishes, durable hardware, and carefully stitched compartments designed for everyday use.

How should I care for my Sacklet piece?
Wipe clean with a soft, dry cloth and store away from direct sunlight and moisture. Avoid contact with perfumes and sharp objects to keep finishes looking their best.

Are the colours exactly as shown?
We photograph every product to represent colours as accurately as possible, but screens vary — slight differences may occur.

Payments

Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as express options like Apple Pay, Google Pay, and Shop Pay, processed securely through Shopify Payments.

Is my payment information secure?
Yes. Payments are encrypted and processed securely — we never see or store your card details.

What currency are prices in?
All prices are in British Pounds (£).

Contact

How can I contact you?
Email support@sacklet.shop or call +44 7466 565889 (Mon–Fri, 9am–5pm). We aim to reply within 1–2 business days.